Terms and Conditions

General:

These Terms & Conditions apply to all cake orders with Magnolia Cakery, unless otherwise agreed to in writing. By placing an order, you acknowledge and accept these Terms & Conditions. Please note that Magnolia Cakery reserves the right to amend or update these Terms & Conditions as necessary. Any updates will be published on our website.

Payments and Deposits:

To confirm your order, Magnolia Cakery requires:

  • Wedding Cakes: A 30% non-refundable booking fee

  • Celebration Cakes: A $150 non-refundable booking fee

Payment of the booking fee secures your date and signifies acceptance of these Terms & Conditions.

  • Wedding Cakes: The remaining balance is due one month before the delivery or collection date.

  • Celebration Cakes: Balances may be paid upon collection if paying by cash.

Failure to pay the balance by the due date will result in cancellation of your order, and the booking fee will be forfeited.

For rental equipment, deposits will vary and will be clearly stated on your order form. All rented items must be returned in their original condition within 7 days of your event to receive a full deposit refund.

Design:

At Magnolia Cakery, each cake is a handcrafted creation made with care and artistry. We will always strive to bring your chosen design to life with precision; however, slight adjustments may be necessary to ensure the design complements the cake’s structure and presentation. Please note that all cakes are handmade, and as such, subtle variations in colour, texture, or overall appearance may occur. Photographs provided by clients will be used as inspiration, but the final design may differ. Colour swatches will be matched as closely as possible, though subtle variations are sometimes unavoidable.

If you wish to amend your design, please notify us as early as possible so we can accommodate your request:

  • Celebration Cakes: design changes may be made up to 7 days before collection.

  • Wedding Cakes: design changes may be made up to one month before delivery.

Any amendments may affect the final cost. A revised order form will be prepared and must be approved and signed no later than one month before delivery. After this point, further changes will incur an additional fee. Magnolia Cakery reserves the right to make design modifications if circumstances beyond our control, such as weather or environmental conditions, could compromise the quality of the finished cake. In such cases, clients will be notified, and every effort will be made to keep adjustments minimal while maintaining the integrity and beauty of the design.

Non-Edible Decorations and Materials:

If you choose to incorporate fresh flowers supplied by your florist or another vendor, Magnolia Cakery will provide flower picks upon request. Please note that fresh flowers are not a food product and may carry natural elements such as pesticides, insects, or dirt. It is essential that your florist selects blooms suitable for cake placement and ensures they are non-toxic. Magnolia Cakery cannot accept responsibility for flowers placed directly into the cake or for any contaminants they may carry.

For your guests’ safety, all non-edible elements, including support dowels, flower picks, wired florals, ribbons, and lace, must be carefully removed before the cake is cut and served.

Refunds and Cancellation:

All booking fees for cake orders are non-refundable, as they secure your date and cover any preliminary work, including design preparation and ordering of supplies. Booking fees are also non-transferable, unless otherwise agreed by Magnolia Cakery and subject to availability.

If you wish to cancel your order, please notify us in writing at info@magnoliacakery.ca.

  • Wedding Cakes: Orders cancelled within one month of the delivery date are non-refundable.

In the rare and unforeseen event that Magnolia Cakery must cancel your order, we will provide as much notice as possible and work with you to arrange a suitable alternative. If an alternative is not acceptable, a full refund will be issued. Please note that Magnolia Cakery cannot be held liable for any additional costs incurred as a result of such cancellation.